Terms of business
Version 1.0, 30 September 2026
About these terms
These terms apply to all work Stuff & Things does for you: Sort sessions, Builds and Keep plans. Stuff & Things is Sammy Rae, a sole trader based in Wānaka, New Zealand (“I”, “me”). “You” means the business I’m working for.
Each piece of work also has a quote or Statement of Work (SoW) that sets out what I’m doing, the price and the timing. If the SoW and these terms disagree, the SoW wins.
These terms are for businesses. You’re buying my services for your business, so the Consumer Guarantees Act 1993 doesn’t apply, to the extent the law allows.
Agreeing the work
- A quote or SoW is valid until the date shown on it.
- Work is agreed when you accept the SoW in writing (a signature or a clear “yes, go ahead” by email).
- Every Build starts with a paid deep dive. At the end of it I confirm the scope and price of the rest in writing. If the work turns out materially bigger or smaller, I re-quote, and you can stop there having paid only for the deep dive.
Fees and payment
- Prices are in New Zealand dollars and exclude GST. If I’m registered for GST, it’s added to invoices.
- Invoices are due within 7 days.
- Builds: the deep dive is invoiced on completion. Later stages are 50% at the start of each stage and 50% on completion, unless the SoW says otherwise.
- Keep plans are invoiced monthly in advance.
- Help when you need it is billed at NZ$150 an hour, quoted in writing first.
- If an invoice is more than 14 days overdue, I may pause work until it’s paid, and I’ll tell you before I do.
- Any costs on your behalf (for example a software licence) are agreed with you first and passed on at cost.
Changes and assumptions
Every SoW lists what I’m assuming (for example, that your data is where you say it is, or that someone can test each week).
- If an assumption turns out wrong, or you ask for something outside the SoW, I’ll stop and tell you in writing: what’s changed, the options, and what each costs.
- Nothing extra is charged unless you approve it in writing first. Extra work is NZ$150 an hour or a fixed price.
- If we don’t agree a change, I finish what’s in the SoW as written, where that’s possible.
Your part
- A named person who can make decisions and test the work.
- The access, information and data I need, when I need it.
- Feedback within the times we agree.
If a Build is waiting on you for more than 30 days, I may invoice the work completed so far, and we’ll agree a new timeline.
After handover
- Bedding in: for 30 days after handover, I fix defects free. A defect is something that doesn’t work as the SoW describes. It doesn’t include new features, or problems caused by changes someone else makes or by the software provider.
- Check-in (NZ$150 a month): included after every Build unless you opt out by email. Month to month, 30 days’ notice to change or stop.
- Embedded (NZ$1,000 a month for 8 hours): a 12-month commitment, paid monthly. Unused hours roll over to the next month only. If you end it early, the remaining months are payable unless we agree otherwise. After 12 months it continues month to month with 30 days’ notice.
- Help when you need it (NZ$150 an hour): no commitment. Each piece is quoted first.
Who owns what
- When a Build is fully paid, you own what I made for you: the configuration, templates, workflows and documentation.
- I keep my own methods, prompt designs, templates and reusable components that existed before or are general to my work. You can use them inside your business as part of what I delivered, but not resell them.
- Software platforms (for example HubSpot, Microsoft 365, Google Workspace, Xero) belong to their providers and are covered by their terms.
Confidentiality
We both keep the other’s confidential information private and use it only for the work. That lasts for two years after the work ends, and for personal information it lasts indefinitely. It doesn’t cover information that’s already public, or that the law requires us to share.
Data, privacy and AI tools
- I build inside your own accounts wherever I can. My access is for the work only, and I remove it when the work ends. Tell me if you’d like it removed sooner.
- When I handle personal information in your systems, I do it on your behalf and only for the work, in line with the Privacy Act 2020.
- Some tools I use store or process information outside New Zealand (for example in the United States or Australia). I choose providers with strong security and privacy commitments. AI tools I use are on business or API plans that don’t use your data to train their models.
- If I become aware of a privacy breach affecting your information, I’ll tell you promptly so you can meet your obligations.
- When the work ends, I delete working copies of your data I hold, unless you ask me to keep something or the law requires me to.
- My own privacy policy is at stuffandthings.co.nz/privacy.
AI-generated work
AI can get things wrong. Where a build uses AI to draft something, I design it so a person checks the output before it’s used or sent to anyone. You’re responsible for reviewing and approving what goes out under your name.
Liability
- I do the work with reasonable care and skill.
- I’m not liable for outages, price changes, feature changes or data loss caused by third-party software providers.
- I’m not liable for indirect loss, such as lost profits or lost opportunities.
- My total liability for any claim is limited to the fees you’ve paid for the work the claim relates to. For Keep plans, that’s the fees paid in the three months before the claim.
- Nothing in these terms limits liability that the law doesn’t allow to be limited.
Ending the work
- Either of us can end a Build with 14 days’ written notice. You pay for work completed up to the end date, and you receive what’s been paid for.
- Keep plans end as set out under “After handover”.
- Either of us can end straight away, in writing, if the other seriously breaches these terms and doesn’t fix it within 14 days of being asked.
Case studies
I may describe the work as an anonymised case study. I only use your name, logo or quotes with your written permission.
Disputes
If something’s not right, tell me and we’ll talk it through first. If we can’t sort it out, we’ll try mediation before anything else. New Zealand law applies, and the New Zealand courts decide any dispute.
Changes to these terms
I may update these terms. The current version is on my website with its date. Work already agreed stays on the version that applied when you accepted it, unless we both agree otherwise.
Contact
Sammy Rae, Stuff & Things, Wānaka, New Zealand. sammy@stuffandthings.co.nz · 022 572 1162